You could safely wager your first-born-child that the majority of problem situations in any workplace (or personal relationship) have their source in human misunderstanding. The effective transfer of our thoughts to another (or to a group of others) is the aim of communication and it’s done using all of our senses. As humans we develop and learn the techniques of complex communication as we mature through the lifecycle.
Basic skills training most of us would acquire through childhood - we hope.... It includes active listening, empathy and non-verbal communication.
Advanced skills that include negotiation and conflict resolution. Teenagers and young adults learn these skills as they assume responsibilities,
and test risk and boundaries. They learn other ways of communicating too which might not be as helpful or mature…
The Masterclass for personal and professional leadership – is the adult phase. It builds on the architecture of our younger selves but
not in a linear way. In maturity we draw on our acquired skills to design individualised communication techniques suitable for the diversity of situations,
responsibilities and relationships we encounter. Life provides us these masterclass lessons but they are only of value if we are sufficiently emotionally
competent to learn from the experience.
Have you noticed that formal adult training in ‘communication’ is largely limited to the basic and advanced levels described above? Sourcing a formal masterclass
opportunity is not that easy. Until now!
The program of any AsiaAus Leaders Masterclass or Leadership Development Program would predictably include many of the following topics (tick those you
might add to your professional development list):
Synthesising information to make (more accurate) sense.
Facilitation techniques to effectively engage others e.g. Affinity process; The Future, Backwards; Ritual
Dissent; the list goes on…
The art of storytelling.
Running meetings (and I mean running them well!)
Conflict resolution and mediation.
Tools to effectively facilitate gender and personality differences.
Coaching to bring out the best in others.
The best-ever interviewing techniques.
Communication in a global context across cultures.
Receiving feedback graciously.
Giving feedback mindfully and kindheartedly.
Working with (and against) your conscious and unconscious biases and mental models.
Communication within a 4-generation workforce.
The impacts and uses of technology in communication.
Mind mapping for better understanding.
Marketing and sales techniques.
The psychology of communication.
Negotiating with a 3-year old adult.
Negotiating with a 15-year old adult.
How to ‘tell’ with compassion.
Communicating with challenging personalities, including your own.
Understanding and communicating complexity, complication, chaotic and simple problems.
Appreciating the value and limitations of social processes.
Designing communication strategies and processes.
‘I heard what you said but I knew what you meant’ – using intuition accurately.
Is this the list of competencies leaders need by age 35? Probably!
One thing is for sure, life teaches us many things and future Leaders who are able to fast-track competency in sophisticated aspects of communication are
more likely to be successful in a world of growing complexity.
AsiaAus Leaders offers professional face-to-face, global and virtual coaching services, development programs, free downloadable resources and purchasable
If you’re serious about understanding rather than contributing to misunderstandings, contact us today about an ‘in-house’ Masterclass specifically designed to develop you and your Leadership Team.
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